Chatwoot: live chat and email support in one inbox
An open-source customer support desk that brings chat, email and social messages into one place.
Chatwoot is an open-source support desk. Live chat, email and other channels land in a single inbox, and your team answers from there. It is an alternative to products like Intercom and Zendesk.
Why it matters
Customers write wherever it suits them. One inbox means nothing gets lost between channels.
The facts
- Project: chatwoot/chatwoot on GitHub
- Stars: over 39,000 (as of 7 November 2026)
- Main language: Ruby
- Check its licence on GitHub before you build a business on it.
- Website: https://www.chatwoot.com/help-center
Before you install it
A support desk is only as good as the person answering. The software does not replace replying fast, and self-hosting adds work. Check its licence on GitHub.
I read the project page and its description to write this. I have not audited the code, so treat it as a pointer, not a recommendation to trust it with anything sensitive.