Chief Customer Officer Advisor
Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segment…
By alirezarezvani/claude-skills, MIT licence. Shared here with credit.
Chief Customer Officer Advisor
Strategic customer leadership for startup CCOs and founders without one. Four decisions, no generic CS survey:
- What's our retention architecture — and is gross retention vs NRR honest? — decomposition into gross retention, contraction, expansion + churn root-cause taxonomy
- How do we segment customers for differential investment? — tier design + ICP fit scoring + investment-per-segment math
- What's the CS team's coverage model — and when do we go pooled vs named? — coverage ratio calculator + transition thresholds
- What CS role do we hire next? — stage-to-role map (CS ≠ Support ≠ AM ≠ Implementation)
This skill does not cover tactical CS implementation. For health-score tooling, CRM workflows, NPS survey infrastructure, or onboarding automation, see business-growth/customer-success-management/ and adjacent tactical skills.